FAQ

🛒 Order Related

Q1: How do I confirm my order?
A1: After placing an order, a confirmation email will be automatically sent to the email address you provided, containing the order details and number. If you haven’t received it, please check your spam folder or contact us.

Q2: Can I modify or cancel my order?
A2: If your order hasn’t shipped yet, please contact us as soon as possible and we will assist you in modifying or canceling it. Once an order has shipped, it cannot be changed.

Q3: Why hasn’t my order been shipped yet?
A3: Orders are typically shipped within 1-3 business days. There may be slight delays due to inventory adjustments, payment verification, or holidays, and we will notify you promptly.

🚚 Shipping and Delivery

Q4: How long does it take to receive your package after shipment?
A4: The specific time depends on the logistics company and local customs clearance conditions.

Q5: How can I track the shipping status?
A5: After shipment, you will receive an email with a tracking number. You can check the latest status on the logistics company’s website.

Q6: Do you offer international shipping?
A6: Yes, we offer international shipping. Fees and processing times vary by region.

💳 Payment & Refunds

Q7: What payment methods do you accept?
A7: We accept multiple secure payment methods, including credit cards, debit cards, and selected online payment platforms.

Q8: How long does a refund take?
A8: Refunds will be processed within 5-10 business days of receiving the returned item. Refund processing time may vary depending on the bank and payment method.

🔁 Returns & Exchanges

Q9: How do I request a return?
A9: Please contact us within 30 days of receiving the item, stating the reason for the return and attaching your order number and relevant photos. We will respond within 1-3 business days.

Q10: Who pays for return shipping?
A10: We cover return shipping costs for quality issues or incorrect shipments. Return shipping costs are the responsibility of the customer for personal reasons.

📦 Product Issues

Q11: What should I do if the item is damaged upon receipt?
A11: Please take a photo and contact us within 24 hours of receipt. We will assist with a replacement or refund.

Q12: Is it normal for the product to have slight color or size variations?
A12: Due to factors such as monitor settings and lighting, the actual product may differ slightly from the image. We will do our best to ensure that the image and the actual product are consistent.

If you haven’t found the answer here, please feel free to contact our customer service team:
Email: mohammad@werfdex.store